This week you’re in for a real treat! We’re releasing six new modules – five of them free for all HostBill users!

Resell Microsoft cloud products using Resello platform

Resello is a ‘cloud native’ distributor and Microsoft CSP indirect provider from the Netherlands. Resello automation platform and cloud marketplace offers everything VARs, MSPs, telcos, webhosters and ISVs need for running a successful cloud business. As a Microsoft CSP distributor Resello offers the complete Microsoft CSP portfolio, including Office 365, Microsoft 365 and Azure, to both CSP direct and indirect partners.
Thanks to the new integration with HostBill you can resell Microsoft cloud products using Resello platform and benefit from HostBill automation features. HostBill not only offers a complete product automation, but also seamless and hassle-free product portfolio import from Resello. After logging in to the client crea, your customers can display licenses details login credentials. Admin area allows to view and manage tenant/subscription details, billing info, account lifecycle and client area functions.

Send transactional emails using Sendinblue Mail.

Sendinblue is an easy-to-use all-in-one email marketing, SMS, transactional email (SMTP), and marketing automation platform.
HostBill integration allows you to send transactional emails, triggered by certain user action such as: account confirmation, order receipt, password reset etc. using Sendinblue Mail. Sendinblue transactional email services ensure better delivery rate for all of your important messages to improve your customer satisfaction and increase revenue preventing you from loosing your customers.

Automate NameISP and Netim domain management with HostBill

Name ISP is a Swedish domain name registrar with its main office in Gothenburg, Sweden. The company has been operating since 2003 and is specialized on global domain name registrations and support.

NETIM is an ICANN accredited registrar created in 2004. It is a worldwide registrar with more than 900 tlds available and a large network of accreditation. Currently the company has more than 100 000 domain names under management. The company also provides web hosting services, Email solutions, SSL certificates.

Thanks to the new HostBill modules you can automate NameISP and Netim domain management: registration, transfer, expiration reminders and automatic renewals. As the ultimate domain management software, HostBill will help you to operate your domains with precision and completely effort free!

Process payments using Rave payment gateway

Rave is a payment solution developed by Flutterwave. It allows to accept payments locally and globally with no hassles and zero set up fees directly from cards, mobile money wallets and bank accounts. It offers multi-currency support and top-notch security. This integration supports one-click refunds processing and allows HostBill to process recurring charges! Rave joins the list of over 90 payment gateways integrated with HostBill!

Get instant mobile notifications about events in HostBill using sms77.io gateway!

The sms77.io mobile notification module allows you to notify both your staff members and customers about important events in HostBill using sms77.io gateway. Your staff can be notified about various ticket events (new ticket, ticket status changed, new ticket note, ticket reply and more). The notifications can be send only for tickets with selected priority level or only to selected departments. Staff notifications can also concern new orders and new transactions, new chat messages and also failed domain or account automation or failed login. The module can be also used to notify your clients about new invoices, ticket replies etc and to send reminders about service expiration or payment dates.

As HostBill modules are designed to work together, apart from standard HostBill event notifications, you can use this module to get notifications from other modules as well, for example Cloud Monitoring (to get notification when the website is down) or SMS Verification (to get verification code).

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And that’s not all: this week’s release comes with an exciting feature -> read more in our changelog!

The post Feature-packed release: Resello CSP, Rave, SendInBlue, Netim, nameISP and sms77.io integrations! appeared first on HostBill Blog.

Recently we’ve introduced new feature to HostBill allowing to import to import all current prices of all available TLDs from domain registrars. Based on that functionality we’re added new function to HostBill: importing products from app/servers.

This feature is currently available for Resello CSP module, but we will be adding this feature for other modules as well (follow our weekly changelog for updates).

How does it work?

The import tool is available under Extras -> Import services -> Product Import.

To be able to import products you need to first configure a sample product that will act as a “source of data” for all items that import can’t automatically determine, such as automation settings etc. Once the first package is configured, you can have HostBill automatically import remaining products from the app server, as well as keep their prices/portfolio in synchronization. 

To proceed with products import you need to create a product profile that will be connected with chosen app/server. For each import profile you can set your default margin added to the imported pricing (percentage or fixed amount). You can also define whether or not HostBill should periodically pull price changes and update related products automatically (Auto-update feature). Optionally you can use “Update prices with current profile now” button to do so manually at any given time. HostBill can also fill missing products – import all new products that are not in your offer, and update missing periods – if the server does not return periods that you currently offer, their prices can be auto-updated based on minimal prices.

Override settings per product

The settings configured in the product profile can be easily overridden per product – chosen product(s) can have its own margins, different from profile. You can also turn on overwrite protect feature for product – when enabled, your prices set for this product in Product Configuration will not be overwritten. If this checkbox is set and the product does not exist in HostBill it will not be imported.

You can find out more about importing product from the related article in our knowledge base.

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We’re lanching new integrations: PayU, DotPay, Conekta and Oxxo payment gateways and NASK domain registrar.

PayU payment module

PayU is a leading financial services provider in global growth markets that deploys more than 300 payment methods and PCI certified platforms to process approximately 1.2 million payments every single day. PayU also specializes in innovative consumer and small business products that improve access to credit and banking services in markets that are underserved by traditional financial services providers. With the new integration you can process payments in HostBill using PayU payment gateway!

Dotpay payment gateway

Dotpay is a Polish payment service provider that offers  comprehensive online payments solutions in PayByLink segment: quick online bank transfers, multi-currency and mobile payments. Dotpay facilitates all local banks, allowing merchants to accept payments from consumers all over Poland without having to connect to each local provider separately. Dotpay payment gateway connects to dozens of local payment products, making it the most comprehensive online payments solution dedicated for Polish ecommerce. Using Dotpay payment gateway in your business, you easily provide all the frequently used Polish payment methods to your online consumers.

Conekta & Oxxo payment solutions

Conekta is a payments engine for Mexico and LATAM that builds a unique suite of payment methods for the Mexican market. Conekta card payments solution allows to accept local payment options like monthly installments and debit cards. Oxxo on the other hand is a an online payment method that works for people in Mexico, who prefer to pay with cash. Oxxo payment method is available at more than 18,000 stores located across Mexico. This payment system allows you to receive a real time payment notification and create a unique reference per customer. Oxxo cash payments are chargeback-free. HostBill now supports both Conekta i Oxxo for collecting payments out of the box.

Nask domain registrar module

NASK is the Polish national registry of Internet names in the .pl domain. HostBill is the perfect tool to automate NASK domain provisioning and management.

You can find the full list of changes made in HostBill this week in HostBill changelog.

The post New integrations: NASK, Dotpay, PayU, Conekta & Oxxo appeared first on HostBill Blog.

This week we’re happy to present new integrations with two free open source hosting control panels: Control Web Panel and ISPConfig.

Control Web Panel

Control Web Panel (CWP), formerly knows as CentOS Web Panel, is a free, open source CentOS Linux control panel that gives you all the flexibility to effectively and efficiently manage your servers and clients. Control Web comes with a high number of options and features.

Thanks to the HostBill integration you can sell shared hosting services and automate the whole process. With HostBill, account provisioning is performed automatically, the same as the whole account management, including upgrades, downgrades of hosting plans, suspensions, termination etc. HostBill client area allows customers to display access details. Admin panel gives the ability to control account lifecycle and manage billing details

ISPConfig

ISPConfig is a widely used free, open source hosting control panel for Linux, licensed under BSD license. ISPConfig enables to manage one or more servers from one control panel. HostBill integration with ISPConfig control panel enables to sell shared hosting services with full automation of account provisioning, upgrades and downgrades of the hosting plan. Client can not only display access details in client area but also quickly change the password. Admin area is where you can control account lifecycle and billing information.

Resello integration

Quite recently we’ve introduced a new module that enables to resell Microsoft cloud products using Resello platform. Now we’re adding new feature to this module that enables to import existing subscriptions into HostBill through Extras -> Import services. Additionally, Resello module has a built-in migration tool, that allows to migrate from another Microsoft Cloud Reseller subscriptions, making it easy and totally hassle-free to migrate if you’re managing Microsoft licenses through another reseller.

New features

In today’s release we’re also happy to add a couple of new features to other modules. RealtimeRegister module for domain automation and management has been equipped with the DNSSEC management tools and the possibility to change the brand when updating the contact. BulkSMS mobile notification module has a new configuration option that allows to send long message content in one notification rather than split in multiple messages. We’ve also added new API method to set service label; support for User API to Virtualizor module and support for User API module to Status Updates plugin to display current/past statuses.

The post Sell Shared Hosting through new HostBill integrations! appeared first on HostBill Blog.

New HostBill integration with Realtime Register is the ultimate tool to resell and automate SSL certificates!

Realtime Register is a Dutch domain name management platform, that also offers security services, including SSL certificates. In our portfolio we already have Realtime Register domain module and now we’re happy to present Realtime Register SSL integration.

With HostBill integration you can easily sell SSL certificates using one of our beautiful order pages and optimize shopping experience thanks to HostBill plugins. Resellers can use HostBill automated recurring billing and invoicing system to run their business completely hassle-free. Set the billing cycle and pricing and let HostBill do the job for you: automatically issue the certificate, generate invoice and collect the payment. HostBill automatically handles full SSL certificate management: from issuing SSL certificate, through synchronizing certificate info to certificate renewal and more.

HostBill client area is the place where your clients can easily manage their services: download certificate, get certificate status or renew it, as well as get Domain Control Validation details and more. Access to client area functions can be controlled from admin panel. Admin can also manage certificates manually from admin area: download available certificates from Realtime Register, get certificate status and more.

If you’re looking to become SSL certificate reseller see the full list of SSL modules for HostBill.

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Use new HostBill module to expand your product portfolio and resell Namecheap SSL certificates!

Namecheal SSL module

Namecheap is a popular domain registration company, with product portfolio that also includes affordable hosting plans, SSL Certificates, site building tools and online business apps. HostBill already offers integration with Namecheap that allows to automate Namecheap domain management. Now we’re expanding the integration list to help you expand your business! With Namecheap SSL module you can add SSL certificates to your offerings and get some extra profit! With HostBill billing features you can offer SSL certificates as separate products or add-ons/sub-products. Upsell, cross-sell and make your business more profitable!

SSL certificates automation

In HostBill whole SSL certificates management is fully automated. Namecheap SSL module allows you to download available certificates from Nmecheap and sell them with the billing cycle of your choice. HostBill issues and synchronizes the certificates automatically and when the time comes issues a recurring invoice and renews the certificates, without staff intervention!

SSL management platform

HostBill provides an easy to use and navigate platform to manage the certificates: for both clients and admins. Customers can download easily certificate, get certificate status or renew the certificate. In client area customers can also enter Certificate Signing Request or get Domain Control Validation details. The same functionalities are available in admin area, where staff members can also manage client billing details and control account lifecycle.

If you’re interested in becoming SSL certificate reseller see the full list of SSL modules for HostBill.

Power DNS REST API support

In this week’s release we’re also launching PowerDNS REST – a replacement for PowerDNS module that provides the exact same functionality without the need of direct MySQL / ssh access. Instead PowerDNS Rest API is used.
PowerDNS REST module requires:

• PowerDNS (version 4.0 or higher)
• PowerDNS Webserver
• PowerDNS API 

Find out more in module documentation.

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New HostBill feature allows to define and offer free products in addition to other products or services!

Why offer free products to your customers?

The idea to offer free products may seem a bit unsettling for any business owner. But in fact it can be a way to increase sales! How can you take advantage of this feature? Use it to:

• Up-sell: offer free products to other, more expensive products or services.
• Encourage customers to purchase more to get the free product
• Let customers try out the product for some period for free and charge them if they continue to use it
• Introduce new products to current customers and gather feedback
• Reward loyal customers with some ‘freebies’

No matter the reasons, offering free products can grab your customers attention and encourages purchasing decisions.

Free products feature – how does it work?

Free products section can be found in HostBill Extras → Promotions → Free Products.

When adding new free product offer you can set offer expiration date, max usage per client (offer can be limited in use per one client) and target audience – offer can be valid either for all clients, only for new clients or only for registered clients. HostBill also gives you the opportunity to set offer period – if the free product/service is billed on a recurring basis, the offer can concern only the first billing period or be valid for lifetime.

Free products are offered based on a pre-defined conditions. To configure the offer first choose one or more product/services from your portfolio that free products will be offered as an addition to. These products/services can be already active or pending or in client’s cart. Then define which products/services from your portfolio will be added for free.

The offer is displayed in cart only to the clients, who met the conditions but it is not applied automatically – clients need to claim the offer by clicking the appropriate button, when placing the order.

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Thanks to new integration HostBill users can now accept payments using Klarna Checkout!

Klarna is a global tech bank on a mission to make payments and shopping as smooth as possible. Klarna provides mobile-optimized online checkout, management of all transactions including card and APMs an one-click repeat purchases.

Klarna Checkout unites a number of modules: bound to perfection Identification, Shipping, Payment selector and a number of customizable modules. It also identifies the customer and enables one-click repeat purchases across Klarna’s merchant network, resulting in increased average order value, conversions, and loyalty. The solution is widely accepted across Europe, USA and other parts of the world.

HostBill supports Klarna payment gateway for collecting payments out of the box. Klarna Checkout integration is available for free for all HostBill users. It can be downloaded from HostBill admin area.

Klarna joins the list of over 90 various payment gateway integrations that HostBill offers, enabling to accept online payments worldwide using variety of payment methods. Full list of payment solutions integrated with HostBill is available here.

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HostBill support tools are designed to optimize your customer service. The newest version of Support Fields plugin allows you to gather more information about the support issue, product or service using a range of options!

Support Fields plugin

Support Fields plugin is an addition to HostBill Ticketing System that enables to organize and manage tickets more efficiently and to reduce spam messages. The plugin allows to create multiple forms that clients need to fill in before submitting a ticket. Simply ask your customer for the information that is necessary for you to provide the user with the best possible support!

Support Fields v3 – what’s new?

In the new version of the plugin we’ve added new form types that you can use. You can choose an inline form which will be displayed on a page where the ticket is created or you can display the form on a separate page. There are two separate page form types available: wizard style, where you can configure a number of steps the client needs to go through before submitting the ticket or single page, where all field types are displayed on a single page.

New Support Fields plugin also includes a number of new field types, that can help you quickly gather information you need. New field types include related ticket, text area, encrypted text area (secure input), date picker, radio boxes, select priority (which will set the ticket priority in a result), text block and scrollable text block. For the name and description fields we’ve added the opportunity to add a translation to cater to your international audience needs!

The fields can be set as an ‘admin only’, as the plugin gives admins the possibility to fill in the form when creating the ticket on behalf of the customer and to edit form that have been filled in by customers. This way support staff can add relevant internal notes to the forms.

Fields can be easily edited and rearranged by drag& drop. Although each form can consist of unlimited number of various fields, if needed you can now temporarily hide certain fields from the form, instead of removing it for good.

In the Support Fields v3 plugin the form can be automatically converted into a ticket. You can define which field value should be used as a subject and which one should be used as a ticket body.

Once the form is created, it will be automatically displayed to clients wishing to submit a ticket to a certain department:

The client area now also gives the client the opportunity to list the tickets related to a certain service or product in the product section!

Upgrade your plugin now or if you don’t have the plugin yet you can buy it from our marketplace!

Find out more on how to use Support Fields from plugin’s documentation page.

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New feature for HostBill support ticketing system allows your customers to report ticket reply to a manager.

In today’s competitive business environment retaining existing customers is much more cost effective than gaining new ones. No wonder companies try to surpass competition in providing exceptional customer service. With HostBill you get sheer number of tools to enhance your customer support. New feature allows your customers to file a report on a ticket reply.

How does it work?

This feature can be enabled per ticket department. In the ‘SLA / Escalations’ section in a department settings tick the option to allow clients to report reply to manager. You can also set a macro, which will be applied once the customer uses this feature.

Once the feature is enabled, client will be able to report staff replies. If the customer chooses to report the reply, the ticket gets escalated, it becomes marked as red in admin area and it will trigger the macro defined in SLA section as described above.

When developing this feature we’ve also added two options to HostBill Ticket Macros: you can now send emails to ticket subscribers when using a macro and subscribe new staff members to a ticket.

Find out more about HostBill Ticket Macros and Ticket Departments in our documentation.

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This week we’ve introduced two new Stripe payment modules with Strong Customer Authentication: Stripe Checkout v2 and Stripe Intents – 3D Secure integration.

Strong Customer Authentication (SCA)

The Strong Customer Authentication is the new requirement of the European Union aimed at reducing fraud and making online payments more secure. It requires that electronic payments are performed with multi-factor authentication. Strong Customer Authentication is an important element of PSD2 – European Union directive first introduced in 2007 and revised in 2015 to regulate payment services and payment service providers, which comes into full effect on 14 September 2019. The directive affects businesses operating within European Union and processing online payments for customers from the EU. SCA will apply only to “customer-initiated” payments and as recurring payments are considered “merchant-initiated” they will not require strong authentication.

Stripe Checkout v2 and Stripe Intents – 3D Secure integration with Strong Customer Authentication

Two of our Stripe integrations: Stripe Checkout v2 and Stripe Intents – 3D Secure now fully support Strong Customer Authentication.

Stripe Payment Intents enable to process one-time payments using Stripe’s new foundational payments API. Stripe Checkout is a smart payment page that works seamlessly across devices and allows to process both one-time and recurring payments using credit and debit cards. Now the modules not only automatically handle SCA requirements but also ensure that you only ask customers to provide additional authentication when strictly necessary.

Stripe integrations use 3D Secure 2 method to authenticate a payment – a new version of a well known 3D Secure protocol. In comparison to the older version 3D Secure 2 introduces a better user experience that will help minimize some of the friction that authentication adds into the checkout flow. 3D Secure 2 is now dynamically taking place of the older version, with European banks implementing new version for their cardholders to fully comply with the PSD2.

The post New Stripe payment modules with Strong Customer Authentication appeared first on HostBill Blog.

This week in HostBill we’re launching new payment gateway integration and adding new support tickets source, enabling your clients to submit tickets using text messages!

Culqi payment gateway

Extensive list of payment gateways integrated with HostBill keeps on growing! This week we’re launching integration with Culqi payment gateway. Culqi is a payment processing company based in Lima, Peru, that enables to accept credit and debit cards payments online. Culqi is a reliable and secure payment solution trusted by many enterprises from Latin America. Culqi payment gateway allow to process payments onsite – payment in being processed in background, so your client will not leave HostBill UI to finish the transaction. The gateway supports quick and easy one-click refunds from invoice details and tokenization – it provides h a token to securely use it for subsequent card charged. The gateway also allows HostBill to process recurring charges. Customer card / payment profile can be automatically captured by HostBill when recurring invoice is issued.

New support tickets source: SMSEagle

HostBill allows to import messages into the ticketing system from email using two methods: POP and PIPE. Email Forwarder – the PIPE Method allows emails sent to an email address to be automatically imported into the support ticket system. As a result clients can open and reply to tickets via email without the need to login to the client area first. Remote login to mailbox – POP Method is an application-layer Internet standard protocol used by local email clients to retrieve email from a remote server over a TCP/IP connection. When you decide to choose this method you need to proceed a few-step configuration. 

We’ve now added new channel to import messages from, giving your customers yet another way to contact you using their mobile devices! Each Ticket Department can now enable importing mobile messages and converting them into a ticket, using SMS Eagle mobile notification module.

To be able to use this module for ticket import, you need to make sure it’s activated. Once enabled, your customers will have the ability to send you text messages which will be instantly and automatically converted into tickets. Moreover, each ticket created and submitted in client area can trigger a mobile notification to a staff member and the other way around – each ticket reply can also be sent to a client via a text message!

Thanks to this feature your clients can stay connected with your customer service team all the time, providing them with multi-channel yet centralized support service.

The post New release: Culqi payment gateway and New support tickets source. appeared first on HostBill Blog.

Due to the latest changes in cPanel license pricing we’ve updated our cPanel Manage2 module for resellers and enabled metered billing for this module!

cPanel Manage2 module for HostBill

Manage2 is a tool built by cPanel for resellers to manage licenses for their customers. cPanel Manage2 module for HostBill allows to sell cPanel Licenses and automate license management. Thanks to HostBill licenses are provisioned for user-provided IP automatically. HostBill also gives the possibility to set automation rules to expire the license on suspension or termination and reactivate it on unsuspension. The modules is a perfect tool to offer cPanel software licenses either as a separate product or sub-product to your VPS/Cloud offer.

cPanel update to account-based pricing

Recently, cPanel announced new pricing model – account based. cPanel pricing and licensing will now be standardized for all customers and will be billed monthly and include multiple Tiers. More on the new cPanel pricing can be found on their website.

Metered cPanel licenses billing

To adjust to the changes introduced to cPanel pricing and help you make a shift to account based pricing we’ve updated our cPanel Manage2 module and added the support for metered billing for number of active licenses. Metered billing is already supported for many of our modules, including Cloudstack, Onapp and Proxmox. Now also cPanel Manage2 module allows to you charge your customers for actual number of active accounts used. If license price is account based you can not only enable metered billing but also and let both client and the admin track license usage.

To set metered billing for Manage2 module, in product configuration under General tab simply select Metered under Price options and set pricing brackets per number of active accounts. For current cPanel pricing layout, Stairstep scheme appears to be most suited, where total cost is calculated based on price bracket and the charge is for entire bracket not certain units.

You can find out more about module configuration in our documentation.

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This week we’re happy to introduce new HostBill integrations with two open source hosting control panels: VestaCP and CyberPanel. We’ve also added some improvements to HostBill Ticketing System.

Vesta Control Panel

Vesta Control Panel is an Open Source Web Hosting Control Panel with premium features. Vesta has a clean and focused, intuitive interface without the clutter. It has the latest of very innovative technologies and is valued for the security and frequent updates.

HostBill integration with Vesta CP allows to sell shared hosting and automate account management. HostBill allows to automatically bill customers, provision the account, manage its lifecycle and automatically handle and calculate upgrades and downgrades. Admin panel allows to manage and control the account and its billing details.End-clients can view access details to their services from client area. 

Cyber Panel

CyberPanel is an open source, next generation hosting control panel powered by OpenLiteSpeed. CyberPanel was built for speed, security and reliability.

CyberPanel module for HostBill is a rich-featured tool to sell shared hosting services. HostBill provides full automation of all billing operations and account management, starting from account provisioning, through lifecycle management (suspensions, unsuspension, terminations) and upgrades and downgrades of the hosting plan, including automated pro-rata billing. Admin can easily manage clients and their services from functional admin panel. End customers get access to their service management from intuitive client area.

New ticket features

HostBill Ticketing System is an extremely powerful tool to manage your customer service and support with tons of useful features. We keep on improving it and adding new functionalities so that you can deliver extraordinary customer service. Recently we’ve added feature that allowed customers to report ticket reply to a manager. Now we’ve added the ability to report the entire ticket to manager. The feature can be enabled per ticket department (in the ‘SLA / Escalations’ section in a department settings). We’ve also added an icon on admin listing that indicates reported ticket or ticket reply. You now also have the option to “pin” reply in ticket details in admin portal. New functionality also allows to add notes to ticket macros.

The post Sell shared hosting with new HostBill modules: VestaCP and CyberPanel! appeared first on HostBill Blog.

In this week’s release we’re launching new feature: Invoice Print Queue and three ClickSend modules!

Invoice Print Queue

HostBill provides powerful invoicing solution that can help you to handle even the most complex invoicing tasks. In HostBill invoices can be generated and sent to clients automatically. However you still might have some clients that prefer to receive a printed version of the invoice sent to them via traditional mail. This is why we’ve added the Invoice Print Queue feature that will make managing these invoices easier.

Now, when configuring your invoice options, you can choose Invoice Delivery Method and control how the invoices should be delivered: via email or whether it should be printed out. If you choose to deliver paper invoices, they will be automatically added to Print Queue tab in invoice listing. You can also add certain invoices to the list manually. Once the invoice is printed just mark it down – this will result in removing the invoice from the Print Queue.

To know whether or not clients wish to receive printed invoices you can enable client permission to control Invoice Delivery method. When enabled, client will be able to decide from their client area how invoices should be delivered – by email or whether the invoice should be printed out.

ClickSend modules

ClickSend is a global cloud-based service that lets you send and receive SMS, Email, Voice, Fax and Letters worldwide. We’ve now added three ClickSend modules to use with different HostBill functionalities.

ClickSend Letter module will send your invoices from HostBill Invoice Print Queue automatically to your customers using ClickSend service. After each invoice is sent to customer, it will be marked as Printed automatically.

ClickSend Email module allows you to send transactional emails, triggered by certain user action such as: account confirmation, order receipt, password reset etc. using ClickSend. ClickSend transactional email service provides high performance and industry leading deliverability, making sure the crucial business information is delivered to your customers in a timely manner.

ClickSend SMS is a mobile notification module allows you to notify both your staff members and customers about important events in HostBill using ClickSend SMS gateway. Your staff can be notified about various ticket events (new ticket, ticket status changed, new ticket note, ticket reply and more). The notifications can be send only for tickets with selected priority level or only to selected departments. Staff notifications can also concern new orders and new transactions, new chat messages and also failed domain or account automation or failed login. The module can be also used to notify your clients about new invoices, ticket replies etc and to send reminders about service expiration or payment dates.

New features for Cloud Signup module

This week we’ve also added a couple of new features to Cloud Signup module. Now you have the option to require credit card from customer as a part of cloud-signup flow, charge credit-card automatically after success signup and redirect client to defined url after providing credit card.

For all new features please refer to our weekly changelog.

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Customer Rewards plugin has just receive an update! Reward your customers for taking various actions and keep them loyal to your brand!

Customer Reward plugin

The Customer Rewards plugin was designed to help you build your customer loyalty. Thanks to this plugin you can reward your customers for taking certain actions by adding points to their accounts, which can be later ‘exchanged’ for a reward. A reward can be either a discount code, credit added to customer account or promotion to other client group.

We’ve now expanded number of events/action that the customer can get points for. Now the rewards can be added to clients account when:

• client closed ticket by himself
• client submitted cancelation request
• client was referred by an affiliate
• affiliate referred new client 
• client filled all fields (required + optional) in their profile
• client verified the email (through external plugin)
• client verified the phone number (through external plugin)

As per our recent feature allowing customers to rate tickets and ticket replies, now you can also reward customers when:

• client rated admin reply
• client rated support ticket
• client reported support reply
• client reported support ticket

Why reward customers?

Rewarding customers is one of the most effective tactics for increasing revenue and inspiring customer loyalty. It’s no secret that it’s much more expensive to acquire new customer than retain the existing one. Existing customers also tend to spend more that new customers. That’s why you need to give your customers a reason to stay loyal to your brand and keep them happy. Rewarding customers for taking certain actions is a perfect way to execute customer loyalty program. Get the plugin from HostBill marketplace and start building strong and positive relationships with your customers!

The post Customer Rewards plugin update appeared first on HostBill Blog.

New feature for HostBill allows you to set limits of resource usage, monitor it and trigger certain actions upon exceeding the limits.

Account Metrics Feature

The new Account Metrics feature for HostBill was built to download resource consumption information for certain account from connected hosting module. Thanks to this feature HostBill is able to collect various resources usage information such as disk space, traffic, CPU consumption, number of users or licenses and more. The information can be used to trigger certain automation task if the usage limit gets exceeded, for example to send a message to the client or open a ticket.

Account Metrics configuration

When configuring a product connected with the module that supports Account metrics feature, a ‘Quotas’ tab is displayed with all the metrics available for this account. Each module that supports this feature have different set of account metrics. Admin can decide which metrics to monitor by setting the limits and the number of days when the limit can be exceeded for to trigger certain action.

The triggers can be defined in automation tasks. It can include account suspension or termination, sending an email, opening support ticket, changing billing cycle and more.

Each metric can have multiple limits that trigger different actions. For example, when monitoring disk space:

• at 80% usage you can send the client the information that they are running out of disk space
• at 90% usage you can open a support ticket to inform that if the usage exceeds the limit the account will be suspended
• at 100% usage you can suspend the account

Admin can enable/disable ‘Quota Usage’ client function to allow client track resources usage. Admin can choose if a specific metric should be displayed in client area.

Account Metrics in client area

The clients can see all the metrics for their accounts in their client area (in Services -> Product -> Quota Usage tab) providing that the metrics are flagged by admin as ‘Show in client area’. The clients can see the limits and actual usage at the given moment.

Account Metrics in admin area

Account metrics are also displayed in admin area in each account details. Admin will be able to see when the metrics were last updated and to update the metrics for given account manually by clicking ‘Update now’ button. If given metric is reaching or exceeding the limit it will be marked in red.

Supported modules

Currently Account Metrics feature is supported by modules: DirectAdmin, Plesk, cPanel, Manage2 and Buy cPanel.

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Note about recent auto-update problems.

If you’re using HostBill version 2019-09-26 and experienced issues by auto-upgrade where it fails at step to unzip downloaded archive, please follow the guide below to resolve this issue:
– Login to https://clients.hostbillapp.com/
– Proceed to Downloads section and download latest HostBill zip file to your local drive
– Unzip archive, and copy file includes/modules/Other/autoupgrade/class.autoupgrade.php
– Upload mentioned file to your HostBill install (it’s usually /home/hostbill/public_html/includes/modules/Other/autoupgrade/ but path may vary depending on installation method used)
– Use auto-update tool in your HostBill again, this time it should work ok with archive unzip.

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This week our release is packed with new features! New options allow to add promotional codes to invoices, merge unpaid invoices, replace hostname with form field. We’re also happy to present new payment gateway integration: Coinbase Commerce!

Coinbase Commerce payment gateway

Coinbase Commerce payment gateway is another digital currencies payment company that HostBill now supports! Founded in 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin, ethereum and litecoin. Coinbase makes digital currency accessible and approachable for everyone by creating user-focused products that are easier and more intuitive to use. With Coinbase there’s no fees to accept crypto and payment are irreversible, making chargebacks a thing of the past. Start using Coinbase payment gateway and accept payment in bitcoin from your client worldwide!

Promotional Codes for invoices

HostBill promotional codes feature allows to generate discount codes for your customers. HostBill provides multiple features to configure the codes according to your needs (discounts can be fixed price or percentage, applicable only to new or existing clients, valid for a certain range of products etc). Until now, codes could be only used for the order in cart but now we’ve added the possibility to apply codes for unpaid invoices. To generate such code, when creating new coupon, choose ‘invoice coupon’ in the coupon type field. Invoice coupons apply only to the total price, can be only applied once and can be used only for existing customers.

If there is a valid Invoice Coupon generated by admin, a ‘Apply coupon’ button on the client invoice will appear.

Once the code is submitted by the client, it will be added to the invoice as a discount.

Invoice coupons can also be automatically send to client via email. If you have active invoice coupons in your system, you can edit your invoice-related templates (such as notification about new invoice, invoice reminders, invoice overdue notices and so on) and auto-assign related coupon to email notification, to encourage customer to pay for invoice with additional discount applied.

Merge Unpaid Invoices

As a comprehensive invoicing solution HostBill provides multitude of options allowing to manage your invoices. New feature added in this week’s release allows to merge client’s unpaid invoices into one. To merge invoices click on More actions button in the unpaid invoice details and  simply select other invoices of this customer (available from the drop down menu) to merge them into current one. Items from selected invoices will be added to this invoice, and selected invoices will be removed. 

Replace hostname with form field

In HostBill, each product (except from domains) bought by a customer creates an account, listed in the ‘Accounts’ section in admin area. Usually, accounts are assigned to a domain/hostname. If the product doesn’t have any domain linked it makes it hard to identify the service on the account listing. To solve this problem we’re giving you the opportunity to replace hostname with the form field in the account listing. Simply add a text input from component, and in Input Settings tick ‘Replace hostname’. When enabled, value of this field will always replace account domain/hostname, simplifying service identification.

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The full list of new features and bugs fixed this week can be found in our changelog.

The post Feature-packed new release! appeared first on HostBill Blog.

This week in HostBill we’re launching new premium domain registrar integration: Nic.at. We’re also adding new features to Inventory Manager and Gateway per Client modules.

Nic.at domain registrar

Nic.at is the official registry for all domains ending in .at (the official Austria domain), and for the extensions co.at and or.at with more than 1.3 million registered .at domains. NIC.at is a subsidiary of the Internet Foundation Austria (IPA). HostBill provides a number of options to automate all aspects of Nic.at domain management – from registration, through transfer, expiration reminders to automatic renewals. HostBill also ensures automatic synchronization of your domain names with the registrar to make sure that details you store are up to date. What is more, HostBill gives you the opportunity to order and manage domains in bulk: set privacy, name-servers, auto-renewal and other settings for number of domains with just a few mouse clicks.

The Nic.at domain registrar module is premium and is available for purchase in HostBill marketplace.

Inventory Manager update

HostBill Inventory Manager module helps you to keep track of every item your company owns and sells and categorize assets into categories and item types. With Inventory Manager you can track every item by its manufacturer, vendor, serial number and even physical location in your company. It helps you to create your own structures and manage/resell any asset like software, licenses, hardware, services.

With this week’s update we’ve added a couple of new functionalities to the module. First of all we’ve added the option to edit print sticker template. All inventory items have labels that can be printed out. Each label have a QR code which can include item serial number, ID and URL. Label template can now be easily edited and downloaded as a PDF document.

New option also allows customers to select items from inventory during order. It can be done through Inventory Manager Provisioning module – a Hosting/Provisioning module shipped with Inventory Manager plugin. This module was built to be used with HostBill products and connect product offering available to customer in cart with inventory manager stock. Product using Inventory Manager Provisioning module can be configured in two ways, either using Server builds feature or using Components -> Forms in product configuration (please see related documentation article for detailed instructions).

Gateway per Client module update

Gateway per Client module was created to help you manage incoming transactions and increase security. The module allowed to limit the choice of payment gateways per client. Thanks to new functionalities you can now also decide which payment gateways will be available for specific product, account billing cycle or customer country.
The module also helps to reduce chargebacks costs and can be especially useful if you want to give the customer the ability to pay for the order that was marked as fraud. In this case HostBill can automatically limit the choice of gateways available for customer i.e: only to those that does not allow customer to refund (ie. Bitcoin payment).

The post Nic.at domain registrar, Inventory Manager and Gateway per Client modules update appeared first on HostBill Blog.

This week in HostBill we’re happy to present new Mumble integration and new feature for service ownership change.

Mumble module

Mumble is a free, open source, low latency, high quality voice chat application, primarily intended for gamers. HostBill integration with Mumble was created to enable to sell Mumble voice servers. Thanks to HostBill flexible product configuration and billing options you can charge per server specific configuration variables.

In HostBill voice servers are created automatically and the whole account lifecycle is also automated. In client area customers can view their server details, browse server logs, add and remove users and control server channels. The same functionalities are available to admin in admin panel. Additionally, admins can control access to client area and it’s functionalities, control account lifecycle and manage billing information.

Use Mumble module, offer your customers new services and effortlessly increase you revenue!

Ownership change approval

This week we’re also presenting new feature for service ownership change. HostBiill allows clients to change service or domain owner and transfer ownership to other users. New functionality added to HostBill requires the new owner to accept the ownership before it could be assigned. 

In General Settings->Other->Client Permissions you can now decide how the service owner change is being processed: either after client change service to new order it can be transferred immediately  or each request needs to be approved by the new owner.

How to proceed with service ownership change

If the client want to assign the service/domain to another owner they need to use “Change owner” option in service details and enter new owner email address. The transfer is then assigned with ‘pending’ status and until not approved by the new owner it can be cancelled.

The recipient gets notified via email (using the new email template), via portal notification and on the page with transfer confirmation. Once the transfer is approved (or rejected) by the recipient, the previous owner will also get notifications.

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Further information about new release can be found in our changelog.

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